ANTHONY HASSELBRING
VICE PRESIDENT OF OPERATIONS

Anthony Hasselbring is an experienced manager with 25 years experience with an emphasis on customer support and depot level maintenance. Key positions held have included management of new store installations as well as the management of large repair depots. Recently he managed the InTranS Group installation of all toll, traffic management and security equipment on the new South Bay Expressway.

Professional Experience

2003 to Present – Transport Data Systems – Director of Operations

Responsible for Manufacturing, Purchasing, Customer Support, Field Installation & Maintenance.

1989-2003 – Best Buy

2001 – 2003- Technical Manager, Repair Services

Responsible for the hiring, training, and performance of 54 technicians plus 15 support staff in the technical area.  His main responsibilities involved maintaining technician productivity, hiring and training all levels of technicians, scheduling technicians to maintain backlog and turn-time expectations within budget constraints, scheduling vendor trainings, and meeting with vendor representatives to discuss repair issues.  As a technical manager he was able to reduce tech cost per repair by 33 percent from approximately $18 per repair to $12 per repair.  In addition total cost per repair including parts and support has reduced from $81 to $66 which is the best of the 12 regional service centers operated by Best Buy.  These two figures were achieved by setting technician productivity expectations and implementing systems to increase technician productivity from 8 completes per 8 hours to 10.5 completes per 8 hours.

1997-2001 - Technical Supervisor, Repair Services

During this period he was initially assigned to work at a Best Buy service center and district appliance warehouse.  His responsibilities included supervising operations of the technical aspects of a service center as well as maintaining a warehouse facility.  His job duties in the service center included managing the workflow of products to the technicians and overseeing the operation of the parts department.  His duties in the distribution center included managing inbound and outbound shipments of appliances and overseeing home delivery operations for the Indianapolis metropolitan area. 

When Best Buy decided to realign the management of service centers and distribution centers into separate organizations, he decided to remain in the service center rather than the distribution center.  While serving as a technical supervisor he was able to observe and learn the aspects of performing repairs on consumer electronics.  To increase his technical expertise, he requested a position as a service technician.  He was given a position as a technician in the personal computer category.  In August of 1999 he was asked to participate in a pilot program involving a concept called tech teams.  In this position he hired and trained four new employees to form a repair team.  He performed diagnosis of units and the trainees installed parts and performed minor repairs.  The ultimate goal of the program was to utilize the abilities of an experienced technician while achieving a lower cost per complete by using non-technical personnel to assist the technician.  In December of 1999 after a successful pilot program he assisted in the implementation of the tech team model throughout all product categories in the Service Center.  He assumed the position of technical team leader.  As the technical team leader he was responsible for developing and training new technicians and administrative assistants.  Thereafter he managed a team of 7 technicians and 3 technical assistants. 

1996 – 1997 – Project Manager – Store Remodeling

During this period he worked with the Best Buy real estate department coordinating existing store remodels in Indianapolis, Indiana.  He was responsible for organizing manpower to perform store resets overnight during the remodel process.  In addition he worked with the general contractors at each location to maintain a smooth transition each day without negatively impacting store sales.

 
1989 - 1996 – Store Manager

He began with the company working as a department lead in a retail location in Champaign, Illinois.  After eight months he was promoted to an assistant manager position.  After one year serving as operations manager and merchandising manager he was promoted to the position of general manager.  As general manager he was responsible for managing all aspects of a $35 million dollar per year operation.  He served as a general manager for six years in four different store locations.

1985 - 1989 - Radio Shack Corporation – Store Manager

Managed a retail outlet in Champaign Illinois.

ACCREDITATIONS

A+ Certification
Compaq Factory Warranty Certification
Microsoft Certified Professional - Completed training for certification as a Microsoft Certified System Engineer and have passed certification tests for Server, Workstation, and Enterprise.
Best Buy Management Training Series

EDUCATION

BSEE – Agribusiness/Economics - Illinois State University (1985)